You came here for answers, did you? Well, I gotchu.
Anything not answered here can be redirected to firstname.lastname@example.org. I answer all of my emails personally and would love nothing more than to be of help. Here we go:
Why Vamped Beauty?
If you'd like to experience pretty awesome, personalized customer service, receive unique quality products, and be a part of a growing community of sexy people, then join us. If you have any questions, DM me at @vamped_beauty or email me at email@example.com. Interested in reviewing our lashes? Reach out to me and we'll chat it up.
What are your shipping costs?
Currently, we are only shipping within the United States for a flat rate of $3.00.
Free shipping for domestic orders over $50 will automatically be applied at checkout.
How long does it take for orders to process & ship?
Vamped Beauty is comprised of just one person, so please keep this in mind when ordering.
Lashes: I personally package and put together all orders with lashes. Shipping will be done on Saturdays- so if your order comes in on Monday, it'll be processed same day with a tracking number provided and shipped the same week on Saturday. HOWEVER, if you order on Saturday after 4pm, your order will most likely not ship until the following Saturday.
Branded Merchandise: These items are designed by yours truly through a great company located in the USA. These orders are generally processed in 1-3 days and are hand printed/made on a per order basis. It may take anywhere from 5-12 business days for your order to be at your doorsteps.
*POSTMATES: This option will be available for same day EYELASH ONLY delivery in all of Manhattan and many parts of Brooklyn very soon. Stay tuned NYC!
You guys have been super awesome and understanding, thank you :)
When should I expect to be receiving my order?
You can expect to receive your lashes within 7 business days (not including the weekends) and as described above depending on the day you order. If you need a rush order, feel free to email me at firstname.lastname@example.org. The tracking number is provided when the shipping label is created.
Branded items can be expected to arrive within a 5-12 work day time frame with 1-3 days of processing time.
(Please allow a few extra days during the holidays or bad weather conditions)
What about returns & exchanges?
We accept returns of any unused & defective lashes that you receive from us within 15 days of package arrival confirmation. Due to the nature of these lashes, they may not be returned once used and/or removed from their original packaging. We are not accepting exchanges at this point. Customers are responsible for the return shipping fee, and it is not refundable.
Please contact me at email@example.com for the return address.
How will refunds be issued?
Refunds are made in the same form of payment within 7-14 days of receiving the returned item/s- this is also contingent on your bank. All shipping costs are non-refundable, only the cost of the items purchased plus tax will be refunded.
How long do these lashes last?
With proper care and maintenance, as with all things, they can last for 20+ uses. If you wear one pair of jeans all the time, they're bound to wear out very quickly, right? Same goes for lashes...which is an absolute tragedy, I know.
Where does your Branded Gear come from?
The company I use is based in the United States and print orders on a per order basis. Most of my products are made in the USA (yay USA!) and ship from here.All designs are original and were made by me, the owner of Vamped Beauty.
If you have any suggestions on new hats, posters, mugs, etc., please don't hesitate to let me know your thoughts! I love a good design idea *wink wink*
Will you have Vegan lashes at any point?
Yes! I am actually making the transition in 2018 to Premium Taiwanese Silk Lashes. I understand that not everyone is into the idea of Mink, but I find Mink fur to be the most durable, long lasting, and soft without shedding. As soon as my designs are finished and produced, Vamped Beauty will be 100% Vegan.
Shoot me an email at firstname.lastname@example.org with any questions you have regarding beauty, lashes, and life!