You came here for answers, did you? Well, I gotchu.
Anything not answered here can be redirected to firstname.lastname@example.org. I answer all of my emails personally and would love nothing more than to be of help. Here we go:
Why Vamped Beauty?
Open & honest communication with the goal of bringing a sexy lifestyle to as many people as possible is what Vamped Beauty is all about. If you'd like to experience pretty awesome, personalized customer service, receive quality products, and be a part of a growing community of sexy people, then join us. If you have any questions, DM me at @vamped_beauty or email me at email@example.com. Interested in reviewing our lashes? Reach out to firstname.lastname@example.org.
What are your shipping costs?
Currently, we are only shipping within the United States for a flat rate of $6.00. If you plan to buy in bulk (more than 10 lashes), please email me at email@example.com ahead of time to work out a reasonable shipping arrangement.
Free shipping for domestic orders over $50 will automatically be applied at checkout.
How long does it take for orders to process & ship?
Vamped Beauty is comprised of just one person, so please keep this in mind when ordering.
Lashes: I personally package and put together all orders with lashes. Shipping will be done on Saturdays- so if your order comes in on Monday, it'll be processed same day with a tracking number provided and shipped the same week on Saturday. HOWEVER, if you order on Saturday after 4pm, your order will most likely not ship until the following Saturday.
Clothing items: If you order anything clothing item from my store, those items are shipped from overseas and will take longer to arrive to the USA. Please understand that the entire process maybe take between 12-20 days to go from my supplier to your doorstep. I will provide a tracking number whenever available. With these items, orders will be processed and shipped in 1-3 days.
Branded Merchandise: These items are designed by yours truly through a great company located in the USA. These orders are generally processed in 1-3 days and are hand printed/made on a per order basis. It may take anywhere from 5-12 business days for your order to be at your doorsteps. The hats are my fav ;)
You guys have been super awesome and understanding, thank you :)
When should I expect to be receiving my order?
You can expect to receive your lashes within 7 business days (not including the weekends) and as described above depending on the day you order. If you need a rush order, feel free to email me at firstname.lastname@example.org. The tracking number is provided when the shipping label is created.
Clothing and jewelry can be expected to arrive within a 12-20 work day time frame. Rush orders are unfortunately unavailable at this time.
Branded items can be expected to arrive within a 5-12 work day time frame with 1-3 days of processing time.
(Please allow a few extra days during the holidays or bad weather conditions)
What about returns & exchanges?
We accept returns of any unused & defective lashes that you receive from us within 15 days of package arrival confirmation. Due to the nature of these lashes, they may not be returned once used and/or removed from their original packaging. We are not accepting exchanges at this point. Customers are responsible for the return shipping fee, and it is not refundable.
Please send the lashes back to us via USPS to this address:
ATTN: Vamped Beauty
114 West 137th Street
New York, NY 10030
Clothing and jewelry are returnable to the address on the package label- exchanges are unavailable at this time. Please reach out to me in special circumstances at email@example.com.
How will refunds be issued?
Refunds are made in the same form of payment within 7-14 days of receiving the returned item/s- this is also contingent on your bank. All shipping costs are non-refundable, only the cost of the items purchased plus tax will be refunded.
How long do these lashes last?
With proper care and maintenance, as with all things, they can last for 20+ uses. If you wear one pair of jeans all the time, they're bound to wear out very quickly, right? Same goes for lashes...which is an absolute tragedy I know.
Check out my Lashes & Life blog for tips on how to take care of your lashes in order to get the most out of your lash investment. Or better yet, shoot me an email at firstname.lastname@example.org with any questions you have regarding beauty, lashes, and life!